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{"index":25,"item_id":"customer_service_000000","ok":true,"status":200,"latency_ms":421.7672500000044,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":243,"prior_tickets_90d":0,"seats":1,"tenure_months":5,"tier":"free"},"thread":[{"role":"customer","text":"Hi there, I just opened the package from my recent order and it looks like the item inside isn’t what I ordered. Could you let me know what you need from me to sort this out?"},{"role":"agent","text":"I’m sorry to hear that. Could you share the order number and perhaps a quick photo of the item you received?"},{"role":"customer","text":"Sure, the order number is #A12345 and I’ve attached a picture. I’d appreciate guidance on the next steps."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"delivery","probabilities":{"account":0,"billing":0,"delivery":0.9,"refund":0,"technical":0.1},"confidence":0.7980145920013805},"churn_risk":{"type":"score","score":0.21,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.85,"1":0.1,"2":0.04,"3":0.01},"confidence":0.608159457715529},"needs_human":{"type":"noul","noul":0.05},"urgency":{"type":"score","score":1.2999999999999998,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.7,"2":0.3,"3":0},"confidence":0.5593545503846536}},"usage":{"input_tokens":2878,"output_tokens":121}},"usage":{"input_tokens":2878,"output_tokens":121},"cost_usd":0.0030295099999999996,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"answer_directly","probabilities":{"answer_directly":0.5,"close_no_action":0.023333,"escalate_to_human":0.336667,"execute_refund":0.04,"request_information":0.1}},"category":{"type":"choice","label":"delivery","probabilities":{"account":0.006667,"billing":0.01,"delivery":0.923333,"refund":0.046667,"technical":0.013333}},"churn_risk":{"type":"score","label":"1","probabilities":{"0":0.1,"1":0.733333,"2":0.166667,"3":0}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.533333,"true":0.466667}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.033333,"1":0.75,"2":0.2,"3":0.016667}}}}}
{"index":26,"item_id":"customer_service_000002","ok":true,"status":200,"latency_ms":562.6264170000068,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":115,"prior_tickets_90d":0,"seats":3,"tenure_months":2,"tier":"enterprise"},"thread":[{"role":"customer","text":"I was surprised to see a different price on my latest invoice for the enterprise plan; the amount doesn’t match the quote we discussed."},{"role":"agent","text":"I understand. Could you tell me the invoice number you’re looking at so we can compare it to the original agreement?"},{"role":"customer","text":"It’s invoice ENT-2023-09. I’d like to know why the total is higher than expected."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0,"refund":0,"technical":0.1},"confidence":0.6780328032247529},"churn_risk":{"type":"score","score":0.5700000000000001,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.55,"1":0.35,"2":0.08,"3":0.02},"confidence":0.29557035429728806},"needs_human":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.1,"2":0.8,"3":0.1},"confidence":0.5390359525563189}},"usage":{"input_tokens":2793,"output_tokens":124}},"usage":{"input_tokens":2793,"output_tokens":124},"cost_usd":0.00294983,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"request_information","probabilities":{"answer_directly":0.283333,"close_no_action":0.01,"escalate_to_human":0.273333,"execute_refund":0.016667,"request_information":0.416667}},"category":{"type":"choice","label":"billing","probabilities":{"account":0.026667,"billing":0.966667,"delivery":0.001667,"refund":0.001667,"technical":0.003333}},"churn_risk":{"type":"score","label":"1","probabilities":{"0":0.166667,"1":0.65,"2":0.183333,"3":0}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.416667,"true":0.583333}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.066667,"1":0.65,"2":0.25,"3":0.033333}}}}}
{"index":27,"item_id":"customer_service_000006","ok":true,"status":200,"latency_ms":621.7205839999951,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":1190,"prior_tickets_90d":1,"seats":5,"tenure_months":26,"tier":"enterprise"},"orders":[{"amount_usd":58,"date":"2026-03-28","id":"A-79352","status":"pending"},{"amount_usd":58,"date":"2026-03-18","id":"A-11504","status":"settled"}],"thread":[{"role":"customer","text":"Performance has been noticeably slower for the past week across our dashboard, and the previous ticket we opened about this still isn’t closed."},{"role":"agent","text":"I see, thanks for flagging it again. Could you tell me which specific modules are lagging and the typical response times you’re seeing?"},{"role":"customer","text":"The analytics view takes over 30 seconds to load, and the report export is hanging at 15 seconds—both were fine before."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"technical","probabilities":{"account":0.05,"billing":0.05,"delivery":0.05,"refund":0.05,"technical":0.8},"confidence":0.5168118696880717},"churn_risk":{"type":"score","score":1.6500000000000004,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05000000000000001,"1":0.35000000000000003,"2":0.5000000000000001,"3":0.10000000000000002},"confidence":0.21080508763824002},"needs_human":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2.1500000000000004,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.75,"3":0.2},"confidence":0.5041199259095133}},"usage":{"input_tokens":3213,"output_tokens":126}},"usage":{"input_tokens":3213,"output_tokens":126},"cost_usd":0.0033686099999999997,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"escalate_to_human","probabilities":{"answer_directly":0.106667,"close_no_action":0.02,"escalate_to_human":0.483333,"execute_refund":0.006667,"request_information":0.383333}},"category":{"type":"choice","label":"technical","probabilities":{"account":0.013333,"billing":0.013333,"delivery":0.01,"refund":0.01,"technical":0.953333}},"churn_risk":{"type":"score","label":"2","probabilities":{"0":0.033333,"1":0.3,"2":0.566667,"3":0.1}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.256667,"true":0.743333}},"urgency":{"type":"score","label":"2","probabilities":{"0":0,"1":0.166667,"2":0.566667,"3":0.266667}}}}}
{"index":28,"item_id":"customer_service_000008","ok":true,"status":200,"latency_ms":623.3762909999932,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":3894,"prior_tickets_90d":1,"seats":1,"tenure_months":72,"tier":"premium"},"thread":[{"role":"customer","text":"Hello, I’ve been a loyal Premium subscriber for six years now, but I’m currently stuck trying to adjust my team’s seat count. I know we spoke about this in a previous ticket where the changes were supposed to be applied, but the dashboard still hasn't updated. I have a firm board meeting deadline this Friday and really need this reflected accurately by then."},{"role":"agent","text":"I appreciate your long-standing partnership with us. I am sorry to hear that the adjustments from your previous request didn't go through as expected. Could you please confirm which specific seat tier you are currently seeing on your billing page?"},{"role":"customer","text":"I’m looking at the billing tab right now and it’s still showing the old total, which doesn't match the capacity I require for the presentation. I need to make sure this is sorted before the end of the week."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"account","probabilities":{"account":0.7,"billing":0.15,"delivery":0,"refund":0,"technical":0.15},"confidence":0.49124570143590196},"churn_risk":{"type":"score","score":1.4,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05,"1":0.55,"2":0.35,"3":0.05},"confidence":0.2816667590416563},"needs_human":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":3223,"output_tokens":124}},"usage":{"input_tokens":3223,"output_tokens":124},"cost_usd":0.00337553,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"request_information","probabilities":{"answer_directly":0.116667,"close_no_action":0.023333,"escalate_to_human":0.426667,"execute_refund":0,"request_information":0.433333}},"category":{"type":"choice","label":"account","probabilities":{"account":0.8,"billing":0.143333,"delivery":0.005,"refund":0.008333,"technical":0.043333}},"churn_risk":{"type":"score","label":"1","probabilities":{"0":0.083333,"1":0.45,"2":0.4,"3":0.066667}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.266667,"true":0.733333}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.006667,"1":0.083333,"2":0.743333,"3":0.166667}}}}}
{"index":29,"item_id":"customer_service_000012","ok":true,"status":200,"latency_ms":582.6752919999999,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":1613,"prior_tickets_90d":1,"seats":3,"tenure_months":33,"tier":"enterprise"},"orders":[{"amount_usd":38,"date":"2026-01-13","id":"A-17100","status":"settled"},{"amount_usd":38,"date":"2026-01-07","id":"A-54473","status":"settled"},{"amount_usd":38,"date":"2026-02-05","id":"A-34931","status":"refunded"}],"thread":[{"role":"customer","text":"I just saw a charge of roughly $38 on my account and I’m not sure why – we’ve been on the Enterprise plan for 33 months and this doesn’t match anything I expected."},{"role":"agent","text":"I understand the surprise; can you share the invoice number or the date the charge appeared so I can look into the billing details?"},{"role":"customer","text":"It’s the invoice dated April 12, reference INV‑8742. I also want to note that I opened a ticket about a similar mismatch a few weeks ago and was told it would be fixed, but I never got an update."},{"role":"agent","text":"Thanks for the reference. Could you tell me whether the charge is listed under a specific line item or if it appears as a generic monthly fee?"},{"role":"customer","text":"It’s listed as “Additional Services” with no further description, which is why I’m baffled – we haven’t added any new services recently."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0,"refund":0,"technical":0.1},"confidence":0.6780328032247529},"churn_risk":{"type":"score","score":1.7500000000000002,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05000000000000001,"1":0.25000000000000006,"2":0.6000000000000001,"3":0.10000000000000002},"confidence":0.254765714633586},"needs_human":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":2.1,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.1,"2":0.7,"3":0.2},"confidence":0.42161017527648026}},"usage":{"input_tokens":3978,"output_tokens":122}},"usage":{"input_tokens":3978,"output_tokens":122},"cost_usd":0.00412,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"escalate_to_human","probabilities":{"answer_directly":0.233333,"close_no_action":0.016667,"escalate_to_human":0.383333,"execute_refund":0.016667,"request_information":0.35}},"category":{"type":"choice","label":"billing","probabilities":{"account":0.023333,"billing":0.963,"delivery":0,"refund":0.006667,"technical":0.007}},"churn_risk":{"type":"score","label":"2","probabilities":{"0":0.033333,"1":0.25,"2":0.616667,"3":0.1}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.24,"true":0.76}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.05,"1":0.266667,"2":0.583333,"3":0.1}}}}}
{"index":30,"item_id":"customer_service_000017","ok":true,"status":200,"latency_ms":2680.4275420000195,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":3662,"prior_tickets_90d":2,"seats":1,"tenure_months":41,"tier":"enterprise"},"thread":[{"role":"customer","text":"This is the third time I’m contacting support about the data export tool failing. I was told in my last two tickets that this was being handled, but I’m still seeing the same 'export failed' message every single time I try to pull our logs."},{"role":"agent","text":"I can see the history of your previous requests regarding the Enterprise data export. Could you tell me if you are attempting to export the full historical range or a specific date bracket when the failure occurs?"},{"role":"customer","text":"It doesn't matter what range I pick; it fails regardless, and quite honestly, if we can't get our own data out of your system, we are going to have to look at moving our entire contract to a competitor who actually delivers on their promises."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"escalate_to_human","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0.85,"execute_refund":0,"request_information":0.1},"confidence":0.6780328032247529},"category":{"type":"choice","choice":"technical","probabilities":{"account":0.05,"billing":0.05,"delivery":0,"refund":0,"technical":0.9},"confidence":0.7549469361940412},"churn_risk":{"type":"score","score":2.6499999999999995,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0,"1":0.05,"2":0.25,"3":0.7},"confidence":0.4618511871374005},"needs_human":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":2.9000000000000004,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0.1,"3":0.9},"confidence":0.7655022032053594}},"usage":{"input_tokens":3123,"output_tokens":122}},"usage":{"input_tokens":3123,"output_tokens":122},"cost_usd":0.00327355,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"escalate_to_human","probabilities":{"answer_directly":0.03,"close_no_action":0.043333,"escalate_to_human":0.853333,"execute_refund":0.01,"request_information":0.063333}},"category":{"type":"choice","label":"technical","probabilities":{"account":0.013333,"billing":0.016667,"delivery":0.013333,"refund":0.013333,"technical":0.943333}},"churn_risk":{"type":"score","label":"3","probabilities":{"0":0.006667,"1":0.04,"2":0.153333,"3":0.8}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.113333,"true":0.886667}},"urgency":{"type":"score","label":"3","probabilities":{"0":0.01,"1":0.07,"2":0.22,"3":0.7}}}}}
{"index":31,"item_id":"customer_service_000026","ok":true,"status":200,"latency_ms":551.655666000006,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":2790,"prior_tickets_90d":2,"seats":1,"tenure_months":41,"tier":"enterprise"},"orders":[{"amount_usd":19,"date":"2026-02-22","id":"A-49363","status":"refunded"},{"amount_usd":19,"date":"2026-02-23","id":"A-63528","status":"pending"},{"amount_usd":19,"date":"2026-01-07","id":"A-48752","status":"refunded"}],"thread":[{"role":"customer","text":"Looks like I was hit with the same charge twice this month – I’m pretty sure I’d already paid the $19 fee."},{"role":"agent","text":"I’m sorry to hear that. Can you tell me the dates of the two charges and the payment method you used?"},{"role":"customer","text":"Both show up on my statement as 2026‑08‑01, posted to my Visa ending in 4242. I’ve already opened two tickets about this and was told it would be fixed, but nothing changed."},{"role":"agent","text":"Got it, I see the duplicate entries. To investigate further, could you share the reference numbers from those previous tickets?"},{"role":"customer","text":"Sure – they were #4521 and #4593. I just need to know what’s being done to reverse the extra charge."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"execute_refund","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0.9,"request_information":0.05},"confidence":0.7549469361940412},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0.05,"refund":0.05,"technical":0},"confidence":0.6349651474174136},"churn_risk":{"type":"score","score":1.8,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05,"1":0.2,"2":0.65,"3":0.1},"confidence":0.29167886095217377},"needs_human":{"type":"noul","noul":0.05},"urgency":{"type":"score","score":2.1,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.1,"2":0.7,"3":0.2},"confidence":0.42161017527648026}},"usage":{"input_tokens":3848,"output_tokens":122}},"usage":{"input_tokens":3848,"output_tokens":122},"cost_usd":0.003991300000000001,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"execute_refund","probabilities":{"answer_directly":0.1,"close_no_action":0,"escalate_to_human":0.333333,"execute_refund":0.416667,"request_information":0.15}},"category":{"type":"choice","label":"billing","probabilities":{"account":0,"billing":0.88,"delivery":0,"refund":0.116667,"technical":0.003333}},"churn_risk":{"type":"score","label":"2","probabilities":{"0":0.05,"1":0.233333,"2":0.616667,"3":0.1}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.516667,"true":0.483333}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.05,"1":0.216667,"2":0.6,"3":0.133333}}}}}
{"index":32,"item_id":"customer_service_000028","ok":true,"status":200,"latency_ms":575.069084000017,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":2490,"prior_tickets_90d":5,"seats":1,"tenure_months":72,"tier":"standard"},"thread":[{"role":"customer","text":"I’m looking at the box that just arrived and I honestly have no clue what this is. It isn't what I ordered at all, but the packing slip says it’s my delivery? Could you help me understand how this happened?"}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"delivery","probabilities":{"account":0.05,"billing":0.05,"delivery":0.85,"refund":0,"technical":0.05},"confidence":0.6349651474174136},"churn_risk":{"type":"score","score":1.25,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05,"1":0.7,"2":0.2,"3":0.05},"confidence":0.3716101752764803},"needs_human":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2.1,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.1,"2":0.7,"3":0.2},"confidence":0.42161017527648026}},"usage":{"input_tokens":2563,"output_tokens":124}},"usage":{"input_tokens":2563,"output_tokens":124},"cost_usd":0.00272213,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"request_information","probabilities":{"answer_directly":0.133333,"close_no_action":0.013333,"escalate_to_human":0.09,"execute_refund":0.02,"request_information":0.743333}},"category":{"type":"choice","label":"delivery","probabilities":{"account":0.019869,"billing":0.009935,"delivery":0.933856,"refund":0.026471,"technical":0.009869}},"churn_risk":{"type":"score","label":"1","probabilities":{"0":0.133333,"1":0.683333,"2":0.176667,"3":0.006667}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.723333,"true":0.276667}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.03,"1":0.67,"2":0.26,"3":0.04}}}}}
{"index":33,"item_id":"customer_service_000029","ok":true,"status":200,"latency_ms":449.4657909999951,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":655,"prior_tickets_90d":0,"seats":12,"tenure_months":19,"tier":"premium"},"thread":[{"role":"customer","text":"It’s time to end my subscription, please. I need this finalized before the 1st of next month since that's when my billing cycle resets and I really can't be charged again."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0.05,"escalate_to_human":0.05,"execute_refund":0.05,"request_information":0.8},"confidence":0.5168118696880717},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0,"refund":0,"technical":0.1},"confidence":0.6780328032247529},"churn_risk":{"type":"score","score":3,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1},"needs_human":{"type":"noul","noul":0.05},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":2518,"output_tokens":122}},"usage":{"input_tokens":2518,"output_tokens":122},"cost_usd":0.0026746000000000005,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"answer_directly","probabilities":{"answer_directly":0.643333,"close_no_action":0.03,"escalate_to_human":0.133333,"execute_refund":0,"request_information":0.193333}},"category":{"type":"choice","label":"account","probabilities":{"account":0.706667,"billing":0.273333,"delivery":0.006667,"refund":0.006667,"technical":0.006667}},"churn_risk":{"type":"score","label":"3","probabilities":{"0":0.006667,"1":0.033333,"2":0.083333,"3":0.876667}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.746667,"true":0.253333}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.016667,"1":0.266667,"2":0.55,"3":0.166667}}}}}
{"index":34,"item_id":"customer_service_000030","ok":true,"status":200,"latency_ms":697.9429170000076,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":2096,"prior_tickets_90d":0,"seats":40,"tenure_months":60,"tier":"premium"},"orders":[{"amount_usd":27,"date":"2026-02-22","id":"A-69829","status":"settled"}],"thread":[{"role":"customer","text":"Hello, I’m writing to let you know that the $27 item I received today arrived with a significant crack down the side. Would you be able to look into this for me?"}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"delivery","probabilities":{"account":0,"billing":0,"delivery":0.9,"refund":0,"technical":0.1},"confidence":0.7980145920013805},"churn_risk":{"type":"score","score":0.21,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.85,"1":0.1,"2":0.04,"3":0.01},"confidence":0.608159457715529},"needs_human":{"type":"noul","noul":0.05},"urgency":{"type":"score","score":1.2999999999999998,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.7,"2":0.3,"3":0},"confidence":0.5593545503846536}},"usage":{"input_tokens":2728,"output_tokens":121}},"usage":{"input_tokens":2728,"output_tokens":121},"cost_usd":0.00288101,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"request_information","probabilities":{"answer_directly":0.15,"close_no_action":0,"escalate_to_human":0.1,"execute_refund":0.033333,"request_information":0.716667}},"category":{"type":"choice","label":"delivery","probabilities":{"account":0,"billing":0.016667,"delivery":0.833333,"refund":0.1,"technical":0.05}},"churn_risk":{"type":"score","label":"1","probabilities":{"0":0.366667,"1":0.483333,"2":0.15,"3":0}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.733333,"true":0.266667}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.05,"1":0.55,"2":0.3,"3":0.1}}}}}
{"index":35,"item_id":"customer_service_000033","ok":true,"status":200,"latency_ms":483.00545799999963,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":1223,"prior_tickets_90d":0,"seats":5,"tenure_months":14,"tier":"premium"},"orders":[{"amount_usd":598,"date":"2026-02-16","id":"A-12560","status":"refunded"},{"amount_usd":598,"date":"2026-02-25","id":"A-10772","status":"pending"},{"amount_usd":598,"date":"2026-03-24","id":"A-61116","status":"failed"}],"thread":[{"role":"customer","text":"I received my order today, but the $598 item is damaged. As a premium plan subscriber for the past 14 months, I am writing to document the issue and inquire about the necessary steps for a return or replacement."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"technical","probabilities":{"account":0.05,"billing":0.1,"delivery":0.15,"refund":0.1,"technical":0.6},"confidence":0.2535487110204532},"churn_risk":{"type":"score","score":0.5700000000000001,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.55,"1":0.35,"2":0.08,"3":0.02},"confidence":0.29557035429728806},"needs_human":{"type":"noul","noul":0.05},"urgency":{"type":"score","score":2.1,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.1,"2":0.7,"3":0.2},"confidence":0.42161017527648026}},"usage":{"input_tokens":3143,"output_tokens":124}},"usage":{"input_tokens":3143,"output_tokens":124},"cost_usd":0.00329633,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"answer_directly","probabilities":{"answer_directly":0.466667,"close_no_action":0.01,"escalate_to_human":0.12,"execute_refund":0.036667,"request_information":0.366667}},"category":{"type":"choice","label":"delivery","probabilities":{"account":0.023333,"billing":0.013333,"delivery":0.866667,"refund":0.086667,"technical":0.01}},"churn_risk":{"type":"score","label":"1","probabilities":{"0":0.2,"1":0.533333,"2":0.266667,"3":0}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.7,"true":0.3}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.016667,"1":0.183333,"2":0.583333,"3":0.216667}}}}}
{"index":36,"item_id":"customer_service_000036","ok":false,"status":502,"latency_ms":482.9059169999964,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":340,"prior_tickets_90d":0,"seats":1,"tenure_months":11,"tier":"premium"},"orders":[{"amount_usd":9,"date":"2026-01-16","id":"A-29973","status":"settled"},{"amount_usd":9,"date":"2026-03-07","id":"A-97747","status":"settled"},{"amount_usd":9,"date":"2026-02-06","id":"A-70952","status":"pending"}],"thread":[{"role":"customer","text":"Hello, I'd like to cancel my premium account after eleven months; I've been paying around nine dollars a month. Please process the cancellation."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"error":{"message":"Inference result failed validation.","code":"invalid_provider_output","request_id":"c9f6ddcf-9e3e-4bb6-999e-ee6a2b11103c"}},"error":"{\"message\":\"Inference result failed validation.\",\"code\":\"invalid_provider_output\",\"request_id\":\"c9f6ddcf-9e3e-4bb6-999e-ee6a2b11103c\"}","cost_usd":0,"expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"answer_directly","probabilities":{"answer_directly":0.783333,"close_no_action":0.033333,"escalate_to_human":0.066667,"execute_refund":0,"request_information":0.116667}},"category":{"type":"choice","label":"account","probabilities":{"account":0.9,"billing":0.083333,"delivery":0.006667,"refund":0.003333,"technical":0.006667}},"churn_risk":{"type":"score","label":"3","probabilities":{"0":0,"1":0.016667,"2":0.1,"3":0.883333}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.856667,"true":0.143333}},"urgency":{"type":"score","label":"2","probabilities":{"0":0,"1":0.1,"2":0.466667,"3":0.433333}}}}}
{"index":37,"item_id":"customer_service_000038","ok":true,"status":200,"latency_ms":453.7382499999949,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":388,"prior_tickets_90d":0,"seats":1,"tenure_months":5,"tier":"standard"},"thread":[{"role":"customer","text":"Good afternoon, I’m unable to log into my account; the password reset link just sends me back to the login page."},{"role":"agent","text":"I’m sorry you’re experiencing that. Could you tell me which browser and device you’re using when this happens?"},{"role":"customer","text":"I’m on Chrome version 115 on a Windows 11 laptop."},{"role":"agent","text":"Got it, thank you. Have you tried clearing your cache or using an incognito window to see if the link behaves differently?"},{"role":"customer","text":"I cleared the cache already, and I also attempted a private window, but the same result occurs."},{"role":"agent","text":"Understood. Do you receive any error message after clicking the reset link, or does it simply reload the sign‑in page?"},{"role":"customer","text":"It just reloads the sign‑in page without any error text."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"account","probabilities":{"account":0.85,"billing":0.02,"delivery":0.01,"refund":0.01,"technical":0.11},"confidence":0.6574672498434291},"churn_risk":{"type":"score","score":0.5700000000000001,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.55,"1":0.35,"2":0.08,"3":0.02},"confidence":0.29557035429728806},"needs_human":{"type":"noul","noul":0.05},"urgency":{"type":"score","score":1.2999999999999998,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.7,"2":0.3,"3":0},"confidence":0.5593545503846536}},"usage":{"input_tokens":3323,"output_tokens":127}},"usage":{"input_tokens":3323,"output_tokens":127},"cost_usd":0.003479,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"request_information","probabilities":{"answer_directly":0.183333,"close_no_action":0.016667,"escalate_to_human":0.133333,"execute_refund":0,"request_information":0.666667}},"category":{"type":"choice","label":"account","probabilities":{"account":0.91633,"billing":0.003333,"delivery":0.003333,"refund":0.003333,"technical":0.07367}},"churn_risk":{"type":"score","label":"1","probabilities":{"0":0.333333,"1":0.5,"2":0.166667,"3":0}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.783333,"true":0.216667}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.133333,"1":0.416667,"2":0.383333,"3":0.066667}}}}}
{"index":38,"item_id":"customer_service_000039","ok":true,"status":200,"latency_ms":622.8905830000003,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":131,"prior_tickets_90d":1,"seats":1,"tenure_months":2,"tier":"standard"},"thread":[{"role":"customer","text":"Honestly, the dashboard feels sluggish these days; pages take ages to load."},{"role":"agent","text":"I’m sorry you’re dealing with that slowdown. Can you let me know if this happens on all sections of the dashboard or only certain reports?"},{"role":"customer","text":"Mostly the analytics reports; the overview page is still quick enough."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"technical","probabilities":{"account":0.05,"billing":0.05,"delivery":0.05,"refund":0.05,"technical":0.8},"confidence":0.5168118696880717},"churn_risk":{"type":"score","score":0.35,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.7,"1":0.25,"2":0.05,"3":0},"confidence":0.4618511871374006},"needs_human":{"type":"noul","noul":0.05},"urgency":{"type":"score","score":1.2000000000000002,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0.05,"1":0.75,"2":0.15,"3":0.05},"confidence":0.4229921134636}},"usage":{"input_tokens":2688,"output_tokens":128}},"usage":{"input_tokens":2688,"output_tokens":128},"cost_usd":0.0028518399999999996,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"request_information","probabilities":{"answer_directly":0.216667,"close_no_action":0.02,"escalate_to_human":0.04,"execute_refund":0.013333,"request_information":0.71}},"category":{"type":"choice","label":"technical","probabilities":{"account":0.003333,"billing":0.005,"delivery":0.008333,"refund":0.003333,"technical":0.98}},"churn_risk":{"type":"score","label":"1","probabilities":{"0":0.116667,"1":0.566667,"2":0.25,"3":0.066667}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.716667,"true":0.283333}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.133333,"1":0.566667,"2":0.25,"3":0.05}}}}}
{"index":39,"item_id":"customer_service_000042","ok":true,"status":200,"latency_ms":734.7692920000118,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":377,"prior_tickets_90d":0,"seats":1,"tenure_months":11,"tier":"free"},"thread":[{"role":"customer","text":"I have been on the free plan for eleven months and I just saw an unauthorized charge on my statement from your company! How can you possibly justify charging me when I've never upgraded? This is absolute theft."},{"role":"agent","text":"I've pulled up your account details and I do see a recent transaction record. To help me investigate this further, could you let me know if anyone else has access to your login credentials or your payment method?"},{"role":"customer","text":"No one else uses this account but me. I haven't touched a single setting in months, yet you've somehow managed to take money out of my bank. I want to know exactly what happened and why your system thinks it's okay to charge free users!"}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0,"refund":0.05,"technical":0.05},"confidence":0.6349651474174136},"churn_risk":{"type":"score","score":1.95,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05,"1":0.15,"2":0.6,"3":0.2},"confidence":0.23339689032675226},"needs_human":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":2.6499999999999995,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.25,"3":0.7},"confidence":0.4618511871374005}},"usage":{"input_tokens":3088,"output_tokens":126}},"usage":{"input_tokens":3088,"output_tokens":126},"cost_usd":0.0032448599999999996,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"escalate_to_human","probabilities":{"answer_directly":0.066667,"close_no_action":0,"escalate_to_human":0.683333,"execute_refund":0.116667,"request_information":0.133333}},"category":{"type":"choice","label":"billing","probabilities":{"account":0.006667,"billing":0.81,"delivery":0,"refund":0.183333,"technical":0}},"churn_risk":{"type":"score","label":"3","probabilities":{"0":0,"1":0.116667,"2":0.4,"3":0.483333}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.183333,"true":0.816667}},"urgency":{"type":"score","label":"3","probabilities":{"0":0,"1":0.083333,"2":0.416667,"3":0.5}}}}}
{"index":40,"item_id":"customer_service_000047","ok":true,"status":200,"latency_ms":622.0412499999802,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":228,"prior_tickets_90d":0,"seats":1,"tenure_months":3,"tier":"standard"},"thread":[{"role":"customer","text":"My payment didn’t go through, and I’m now locked out of my account."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.1,"billing":0.7,"delivery":0,"refund":0,"technical":0.2},"confidence":0.5018021221268028},"churn_risk":{"type":"score","score":1.4000000000000001,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.10000000000000002,"1":0.5000000000000001,"2":0.30000000000000004,"3":0.10000000000000002},"confidence":0.15726235138633282},"needs_human":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":2398,"output_tokens":118}},"usage":{"input_tokens":2398,"output_tokens":118},"cost_usd":0.0025498400000000003,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"request_information","probabilities":{"answer_directly":0.216667,"close_no_action":0.016667,"escalate_to_human":0.133333,"execute_refund":0,"request_information":0.633333}},"category":{"type":"choice","label":"billing","probabilities":{"account":0.333333,"billing":0.583333,"delivery":0,"refund":0,"technical":0.083333}},"churn_risk":{"type":"score","label":"1","probabilities":{"0":0.083333,"1":0.4,"2":0.383333,"3":0.133333}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.7,"true":0.3}},"urgency":{"type":"score","label":"3","probabilities":{"0":0,"1":0.166667,"2":0.266667,"3":0.566667}}}}}
{"index":41,"item_id":"customer_service_000049","ok":true,"status":200,"latency_ms":721.3102910000016,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":561,"prior_tickets_90d":1,"seats":1,"tenure_months":8,"tier":"free"},"orders":[{"amount_usd":18,"date":"2026-01-10","id":"A-48175","status":"settled"},{"amount_usd":18,"date":"2026-01-22","id":"A-47056","status":"failed"}],"thread":[{"role":"customer","text":"I am trying to pay the $18 fee to unlock my final export but the transaction keeps failing, and I have a hard deadline to submit this work in exactly two hours! I've been a user for 8 months and this same payment bug happened once before—I need this fixed right now."},{"role":"agent","text":"I understand the urgency of your deadline and the frustration of encountering a recurring payment issue. Are you receiving a specific error message or a bank decline code when you attempt to process the $18 payment?"},{"role":"customer","text":"It just says 'Processing Error' and won't let me proceed, and I absolutely cannot afford to miss this 5:00 PM cutoff, so please tell me what information you need to get this through."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0,"refund":0,"technical":0.1},"confidence":0.6780328032247529},"churn_risk":{"type":"score","score":1.6500000000000004,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05000000000000001,"1":0.35000000000000003,"2":0.5000000000000001,"3":0.10000000000000002},"confidence":0.21080508763824002},"needs_human":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":3498,"output_tokens":122}},"usage":{"input_tokens":3498,"output_tokens":122},"cost_usd":0.0036448,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"request_information","probabilities":{"answer_directly":0.233333,"close_no_action":0,"escalate_to_human":0.266667,"execute_refund":0,"request_information":0.5}},"category":{"type":"choice","label":"billing","probabilities":{"account":0,"billing":0.883333,"delivery":0,"refund":0,"technical":0.116667}},"churn_risk":{"type":"score","label":"2","probabilities":{"0":0.033333,"1":0.15,"2":0.583333,"3":0.233333}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.516667,"true":0.483333}},"urgency":{"type":"score","label":"3","probabilities":{"0":0,"1":0.033333,"2":0.233333,"3":0.733333}}}}}
{"index":42,"item_id":"customer_service_000060","ok":true,"status":200,"latency_ms":541.8654999999853,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":932,"prior_tickets_90d":1,"seats":1,"tenure_months":11,"tier":"premium"},"orders":[{"amount_usd":299,"date":"2026-03-22","id":"A-18968","status":"settled"},{"amount_usd":299,"date":"2026-03-03","id":"A-47667","status":"settled"},{"amount_usd":299,"date":"2026-03-23","id":"A-66881","status":"settled"}],"thread":[{"role":"customer","text":"I can't believe my $299 premium payment for the 11‑month plan just bounced—my deadline is tomorrow and I need this sorted now!"},{"role":"agent","text":"I’m sorry to hear the charge didn’t go through. Could you share the payment method you used and any reference number you have?"},{"role":"customer","text":"It was the Visa ending in 1234, and the transaction ID on my bank statement is 7A9B‑C3D4; I need this fixed before the cutoff."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0,"refund":0,"technical":0.1},"confidence":0.6780328032247529},"churn_risk":{"type":"score","score":1.4,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05,"1":0.55,"2":0.35,"3":0.05},"confidence":0.2816667590416563},"needs_human":{"type":"noul","noul":0.05},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":3498,"output_tokens":124}},"usage":{"input_tokens":3498,"output_tokens":124},"cost_usd":0.0036477799999999998,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"request_information","probabilities":{"answer_directly":0.233333,"close_no_action":0.016667,"escalate_to_human":0.333333,"execute_refund":0,"request_information":0.416667}},"category":{"type":"choice","label":"billing","probabilities":{"account":0.01,"billing":0.98,"delivery":0.001667,"refund":0.001667,"technical":0.006667}},"churn_risk":{"type":"score","label":"2","probabilities":{"0":0,"1":0.133333,"2":0.666667,"3":0.2}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.5,"true":0.5}},"urgency":{"type":"score","label":"3","probabilities":{"0":0,"1":0.016667,"2":0.066667,"3":0.916667}}}}}
{"index":43,"item_id":"customer_service_000065","ok":true,"status":200,"latency_ms":594.5867910000088,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":1310,"prior_tickets_90d":2,"seats":3,"tenure_months":33,"tier":"premium"},"orders":[{"amount_usd":29,"date":"2026-03-05","id":"A-85965","status":"pending"}],"thread":[{"role":"customer","text":"I’m fed up with the seat management page refusing to let me add new users. We’ve been paying for the Premium plan for almost three years, and I have a hard deadline this Friday to get everyone onboard, or I’m walking away."},{"role":"agent","text":"I understand how urgent this is. Can you tell me exactly what error you see when you try to add a seat, and whether this started after any recent changes to your account?"},{"role":"customer","text":"It just pops up a generic ‘Unable to process request’ message. Nothing changed on our side—just trying to add three more seats for the upcoming project. If this isn’t fixed by Friday, I’ll have to cancel the subscription."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"technical","probabilities":{"account":0.05,"billing":0.05,"delivery":0,"refund":0,"technical":0.9},"confidence":0.7549469361940412},"churn_risk":{"type":"score","score":2.55,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0,"1":0.05,"2":0.35,"3":0.6},"confidence":0.40581181413274636},"needs_human":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":3273,"output_tokens":122}},"usage":{"input_tokens":3273,"output_tokens":122},"cost_usd":0.0034220500000000003,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"escalate_to_human","probabilities":{"answer_directly":0.1,"close_no_action":0,"escalate_to_human":0.6,"execute_refund":0,"request_information":0.3}},"category":{"type":"choice","label":"technical","probabilities":{"account":0.433333,"billing":0.033333,"delivery":0,"refund":0,"technical":0.533333}},"churn_risk":{"type":"score","label":"3","probabilities":{"0":0,"1":0.05,"2":0.133333,"3":0.816667}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.233333,"true":0.766667}},"urgency":{"type":"score","label":"3","probabilities":{"0":0,"1":0.066667,"2":0.466667,"3":0.466667}}}}}
{"index":44,"item_id":"customer_service_000069","ok":true,"status":200,"latency_ms":517.2879580000008,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":148,"prior_tickets_90d":0,"seats":1,"tenure_months":2,"tier":"enterprise"},"orders":[{"amount_usd":897,"date":"2026-02-20","id":"A-95841","status":"settled"},{"amount_usd":897,"date":"2026-01-23","id":"A-63492","status":"pending"}],"thread":[{"role":"customer","text":"I’m really frustrated—my account shows a duplicate charge of $897 on my latest invoice. This is the second time this has happened in just two months on my enterprise plan."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"execute_refund","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0.85,"request_information":0.1},"confidence":0.6780328032247529},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0,"refund":0,"technical":0.1},"confidence":0.6780328032247529},"churn_risk":{"type":"score","score":1.8,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05,"1":0.2,"2":0.65,"3":0.1},"confidence":0.29167886095217377},"needs_human":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2.1500000000000004,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.75,"3":0.2},"confidence":0.5041199259095133}},"usage":{"input_tokens":2898,"output_tokens":124}},"usage":{"input_tokens":2898,"output_tokens":124},"cost_usd":0.00305378,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"escalate_to_human","probabilities":{"answer_directly":0.166667,"close_no_action":0.016667,"escalate_to_human":0.626667,"execute_refund":0.09,"request_information":0.1}},"category":{"type":"choice","label":"billing","probabilities":{"account":0.003333,"billing":0.883333,"delivery":0.003333,"refund":0.106667,"technical":0.003333}},"churn_risk":{"type":"score","label":"2","probabilities":{"0":0,"1":0.2,"2":0.633333,"3":0.166667}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.216667,"true":0.783333}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.016667,"1":0.1,"2":0.5,"3":0.383333}}}}}
{"index":45,"item_id":"customer_service_000072","ok":true,"status":200,"latency_ms":556.7482090000121,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":4732,"prior_tickets_90d":3,"seats":1,"tenure_months":60,"tier":"free"},"orders":[{"amount_usd":87,"date":"2026-01-01","id":"A-96646","status":"settled"}],"thread":[{"role":"customer","text":"I need a copy of the invoice from my account ASAP – I've been a free‑plan user for five years, paid about $87, and I've already opened three tickets about this that never got answered. If this isn’t fixed immediately, I’m done."},{"role":"agent","text":"I’m sorry you’ve had to wait. Could you let me know the invoice date or the reference number you’re looking for?"},{"role":"customer","text":"It’s the one from March 2024; I’ve asked for it three times already and got nothing. Get it to me now or I’m leaving."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0,"refund":0,"technical":0.1},"confidence":0.6780328032247529},"churn_risk":{"type":"score","score":2.6499999999999995,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0,"1":0.05,"2":0.25,"3":0.7},"confidence":0.4618511871374005},"needs_human":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2.6499999999999995,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.25,"3":0.7},"confidence":0.4618511871374005}},"usage":{"input_tokens":3193,"output_tokens":124}},"usage":{"input_tokens":3193,"output_tokens":124},"cost_usd":0.0033458299999999997,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"escalate_to_human","probabilities":{"answer_directly":0.216667,"close_no_action":0.033333,"escalate_to_human":0.466667,"execute_refund":0,"request_information":0.283333}},"category":{"type":"choice","label":"billing","probabilities":{"account":0.01,"billing":0.976667,"delivery":0.003333,"refund":0.003333,"technical":0.006667}},"churn_risk":{"type":"score","label":"3","probabilities":{"0":0,"1":0.056667,"2":0.343333,"3":0.6}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.223333,"true":0.776667}},"urgency":{"type":"score","label":"3","probabilities":{"0":0,"1":0.05,"2":0.333333,"3":0.616667}}}}}
{"index":46,"item_id":"customer_service_000077","ok":true,"status":200,"latency_ms":523.8077499999781,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":312,"prior_tickets_90d":2,"seats":1,"tenure_months":14,"tier":"premium"},"orders":[{"amount_usd":58,"date":"2026-03-24","id":"A-66606","status":"settled"}],"thread":[{"role":"customer","text":"I’ve been trying to downgrade my premium plan for weeks, but the option is greyed out. My last two tickets about this were completely ignored, and I'm being charged another $58 for a service I'm trying to cut."},{"role":"agent","text":"I apologize that your previous inquiries haven't been addressed yet. To help me look into your account settings, could you confirm which specific plan tier you are attempting to move to?"},{"role":"customer","text":"I shouldn't have to explain myself again. If this isn't resolved immediately, I’m done with your company for good."},{"role":"agent","text":"I recognize how important this is for your account. Could you please clarify if you are receiving any specific error messages when you attempt the downgrade on the billing page?"},{"role":"customer","text":"There isn't an error code, the button just doesn't do anything. Fix this or lose a 14-month customer."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"escalate_to_human","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0.85,"execute_refund":0,"request_information":0.1},"confidence":0.6780328032247529},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0,"refund":0,"technical":0.1},"confidence":0.6780328032247529},"churn_risk":{"type":"score","score":2.6499999999999995,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0,"1":0.05,"2":0.25,"3":0.7},"confidence":0.4618511871374005},"needs_human":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":2.6499999999999995,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.25,"3":0.7},"confidence":0.4618511871374005}},"usage":{"input_tokens":3523,"output_tokens":124}},"usage":{"input_tokens":3523,"output_tokens":124},"cost_usd":0.00367253,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"escalate_to_human","probabilities":{"answer_directly":0.066667,"close_no_action":0.03,"escalate_to_human":0.743333,"execute_refund":0.016667,"request_information":0.143333}},"category":{"type":"choice","label":"account","probabilities":{"account":0.726667,"billing":0.24,"delivery":0.003333,"refund":0.01,"technical":0.02}},"churn_risk":{"type":"score","label":"3","probabilities":{"0":0.003333,"1":0.05,"2":0.206667,"3":0.74}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.17,"true":0.83}},"urgency":{"type":"score","label":"3","probabilities":{"0":0.003333,"1":0.08,"2":0.223333,"3":0.693333}}}}}
{"index":47,"item_id":"customer_service_000084","ok":true,"status":200,"latency_ms":711.981792000006,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":931,"prior_tickets_90d":0,"seats":1,"tenure_months":11,"tier":"standard"},"thread":[{"role":"customer","text":"I've been waiting on my refund for over a week now, and it's still not showing up. I'm in the 11-month standard plan, and I just can't meet the deadline without it."},{"role":"agent","text":"I understand that's been stressful. Can you confirm the original transaction date and the reason for the refund?"},{"role":"customer","text":"It was a full refund after I canceled the service, and it was processed a month ago. I don't know what's wrong with the status."},{"role":"agent","text":"Thanks for the details. I see the request was submitted, but the system hasn't reflected it in your account yet."},{"role":"customer","text":"I’ve already been in touch with support before, and nothing changed. I'm just trying to get it done before the deadline, and I don't have much time left."},{"role":"agent","text":"I see you've had prior contact, and I'm noting that for follow-up. Could you confirm if you received any notification about the refund status update?"},{"role":"customer","text":"No, I haven’t. I just keep checking and it’s still not there. 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{"index":48,"item_id":"customer_service_000088","ok":true,"status":200,"latency_ms":497.1181669999787,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":1343,"prior_tickets_90d":1,"seats":1,"tenure_months":33,"tier":"free"},"thread":[{"role":"customer","text":"I’ve been with you for 33 months on this free plan, and it is honestly exhausting that I still have to chase you for a copy of an invoice. I opened a ticket about this before, and it was barely touched. Where is it?"}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"answer_directly","probabilities":{"answer_directly":0.85,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.15},"confidence":0.7373560765903114},"category":{"type":"choice","choice":"billing","probabilities":{"account":0.05,"billing":0.85,"delivery":0,"refund":0,"technical":0.1},"confidence":0.6780328032247529},"churn_risk":{"type":"score","score":1.7500000000000002,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05000000000000001,"1":0.25000000000000006,"2":0.6000000000000001,"3":0.10000000000000002},"confidence":0.254765714633586},"needs_human":{"type":"noul","noul":0.85},"urgency":{"type":"score","score":1.2999999999999998,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.7,"2":0.3,"3":0},"confidence":0.5593545503846536}},"usage":{"input_tokens":2588,"output_tokens":122}},"usage":{"input_tokens":2588,"output_tokens":122},"cost_usd":0.0027439,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"answer_directly","probabilities":{"answer_directly":0.483333,"close_no_action":0.016667,"escalate_to_human":0.316667,"execute_refund":0,"request_information":0.183333}},"category":{"type":"choice","label":"billing","probabilities":{"account":0.05,"billing":0.95,"delivery":0,"refund":0,"technical":0}},"churn_risk":{"type":"score","label":"2","probabilities":{"0":0.033333,"1":0.3,"2":0.583333,"3":0.083333}},"needs_human":{"type":"noul","label":"false","probabilities":{"false":0.6,"true":0.4}},"urgency":{"type":"score","label":"2","probabilities":{"0":0,"1":0.216667,"2":0.666667,"3":0.116667}}}}}
{"index":49,"item_id":"customer_service_000095","ok":true,"status":200,"latency_ms":482.83579199999804,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"account":{"lifetime_value_usd":2881,"prior_tickets_90d":0,"seats":1,"tenure_months":33,"tier":"free"},"orders":[{"amount_usd":198,"date":"2026-02-15","id":"A-58213","status":"refunded"}],"thread":[{"role":"customer","text":"I've been using this service for almost three years without a single hitch, but I just opened my $198 order and it's... well, it's not what I thought I bought? I'm a bit lost."},{"role":"agent","text":"Welcome back, and I'm sorry to hear there's some confusion with your recent delivery. Do you happen to have the order number handy so I can pull up the details on my end?"},{"role":"customer","text":"Sure, the number is #88291-TX, but even looking at the site again, the actual things in this box just don't look like the photos at all."},{"role":"agent","text":"Thanks for that number. To make sure I'm seeing what you're seeing, could you describe the main differences between the items in the box and the ones listed in your order history?"},{"role":"customer","text":"The order says 'Pro Series' but these have a 'Lite' branding on them and they're much smaller, so I'm wondering if maybe the wrong box was labeled for me even though it has my name on it."}]},"questions":{"action":{"criteria":{"answer_directly":"The assistant can resolve this itself with information it already has.","close_no_action":"No further action is warranted; the matter is settled.","escalate_to_human":"Hand off to a human agent with the appropriate authority.","execute_refund":"Issue the refund or credit the customer is owed.","request_information":"More detail is needed from the customer before anything can be done."},"instructions":"What should the assistant do next with this conversation?","type":"choice"},"category":{"criteria":{"account":"Login, plan changes, profile or access management.","billing":"A charge, invoice, subscription or payment problem.","delivery":"Shipping, fulfilment or delivery of a physical item.","refund":"The customer is explicitly asking for money back.","technical":"The product or service is not working as expected."},"instructions":"What is this customer conversation primarily about?","type":"choice"},"churn_risk":{"criteria":["No sign of dissatisfaction.","Mild frustration, but the relationship is intact.","Clearly unhappy; repeat problems or explicit complaints.","Imminent: threatening to cancel, dispute or leave."],"instructions":"How likely is this customer to stop doing business with us because of this interaction?","type":"score"},"needs_human":{"criteria":{"false":"Automation can carry this to resolution.","true":"A human must take over: judgement, authority or empathy is required."},"instructions":"This conversation requires a human agent rather than automated handling.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How time-sensitive is this conversation?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"action":{"type":"choice","choice":"request_information","probabilities":{"answer_directly":0.05,"close_no_action":0,"escalate_to_human":0,"execute_refund":0,"request_information":0.95},"confidence":0.8766555442666069},"category":{"type":"choice","choice":"delivery","probabilities":{"account":0.05,"billing":0.05,"delivery":0.85,"refund":0.02,"technical":0.03},"confidence":0.6140568644134611},"churn_risk":{"type":"score","score":1.25,"legend":{"0":"No sign of dissatisfaction.","1":"Mild frustration, but the relationship is intact.","2":"Clearly unhappy; repeat problems or explicit complaints.","3":"Imminent: threatening to cancel, dispute or leave."},"probabilities":{"0":0.05,"1":0.7,"2":0.2,"3":0.05},"confidence":0.3716101752764803},"needs_human":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2.1,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.1,"2":0.7,"3":0.2},"confidence":0.42161017527648026}},"usage":{"input_tokens":3723,"output_tokens":125}},"usage":{"input_tokens":3723,"output_tokens":125},"cost_usd":0.00387202,"model":"qwen-3.8-27b","expected":{"workflow":"customer_service","gold":{"action":{"type":"choice","label":"request_information","probabilities":{"answer_directly":0.116667,"close_no_action":0.026667,"escalate_to_human":0.14,"execute_refund":0.116667,"request_information":0.6}},"category":{"type":"choice","label":"delivery","probabilities":{"account":0.016667,"billing":0.036667,"delivery":0.84,"refund":0.076667,"technical":0.03}},"churn_risk":{"type":"score","label":"1","probabilities":{"0":0.1,"1":0.5,"2":0.333333,"3":0.066667}},"needs_human":{"type":"noul","label":"true","probabilities":{"false":0.356667,"true":0.643333}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.05,"1":0.6,"2":0.283333,"3":0.066667}}}}}
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{"index":75,"item_id":"security_incidents_000000","ok":true,"status":200,"latency_ms":510.7609999999986,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"an endpoint agent matched a known signature","evidence":"At 2026-09-15 02:17:44 UTC the endpoint agent on host WIN-01 flagged the file C:\\Program Files\\Backup\\backup.exe (SHA256: 3a5b9c7d…) as matching the known malware signature 'Trojan:Win32/Emotet'. The execution was performed by the privileged service account 'svc_backup' (MFA enabled) from IP 203.0.113.45, which is not listed in the known source inventory; the account's credentials were last rotated on 2026-09-01.","rule":"malware_signature"},"context":{"asset_criticality":"low","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":14,"distinct_countries_30d":2,"logins_30d":194,"prior_alerts_90d":1},"principal":{"mfa_enrolled":true,"name":"adm-deploy-130","privileges":["deploy:production","secrets:read"],"type":"service_account"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0,"contain":0,"investigate":0.95,"monitor":0.05},"confidence":0.8568015214420219},"severity":{"type":"score","score":3.1,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0,"3":0.9,"4":0.1},"confidence":0.7980145920013805},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":3262,"output_tokens":99}},"usage":{"input_tokens":3262,"output_tokens":99},"cost_usd":0.0033768900000000004,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.3,"true":0.7}},"disposition":{"type":"choice","label":"contain","probabilities":{"close_benign":0.016667,"contain":0.516667,"investigate":0.366667,"monitor":0.1}},"severity":{"type":"score","label":"3","probabilities":{"0":0.016667,"1":0.083333,"2":0.366667,"3":0.45,"4":0.083333}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.15,"true":0.85}},"urgency":{"type":"score","label":"3","probabilities":{"0":0.033333,"1":0.1,"2":0.283333,"3":0.583333}}}}}
{"index":76,"item_id":"security_incidents_000002","ok":true,"status":200,"latency_ms":497.6552919999813,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"an account granted itself or received elevated permissions","evidence":"At 2026-09-13 16:45 UTC the IAM policy for project 'Alpha' was updated to grant the role 'Owner' to user 'contractor_jane' (ID 112233). The modification came from an approved CI/CD runner at 10.0.5.12 (on the allowlist); the contractor's MFA‑enabled credentials were last rotated on 2026-09-10.","rule":"privilege_escalation"},"context":{"asset_criticality":"low","change_window_active":false,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":3,"distinct_countries_30d":4,"logins_30d":1995,"prior_alerts_90d":0},"principal":{"mfa_enrolled":true,"name":"adm-support-227","privileges":["deploy:production","secrets:read"],"type":"contractor"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.05},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0.05,"investigate":0.8,"monitor":0.1},"confidence":0.4890359525563188},"severity":{"type":"score","score":2.6500000000000004,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0.05000000000000001,"2":0.35000000000000003,"3":0.5000000000000001,"4":0.10000000000000002},"confidence":0.32022450299000826},"true_positive":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2.1,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.1,"2":0.7,"3":0.2},"confidence":0.42161017527648026}},"usage":{"input_tokens":3087,"output_tokens":101}},"usage":{"input_tokens":3087,"output_tokens":101},"cost_usd":0.00320662,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.8,"true":0.2}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.166667,"contain":0.05,"investigate":0.516667,"monitor":0.266667}},"severity":{"type":"score","label":"2","probabilities":{"0":0.033333,"1":0.216667,"2":0.466667,"3":0.25,"4":0.033333}},"true_positive":{"type":"noul","label":"false","probabilities":{"false":0.6,"true":0.4}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.066667,"1":0.433333,"2":0.383333,"3":0.116667}}}}}
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{"index":79,"item_id":"security_incidents_000012","ok":true,"status":200,"latency_ms":572.909083000035,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a session token was presented from a second address","evidence":"At 2026-09-15 14:32 UTC a session token associated with the shared mailbox user \"shared-inbox@example.com\" was presented from IP address 203.0.113.45 after the same token had been used earlier that day from 198.51.100.23. The token reuse was recorded 700 days after the account's last credential rotation.","rule":"token_reuse"},"context":{"asset_criticality":"low","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":700,"distinct_countries_30d":3,"logins_30d":134,"prior_alerts_90d":0},"principal":{"mfa_enrolled":true,"name":"svc-billing-330","privileges":["repo:read"],"type":"shared_mailbox"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0.1,"investigate":0.75,"monitor":0.1},"confidence":0.4041199259095133},"severity":{"type":"score","score":1.9,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0.05,"1":0.25,"2":0.5,"3":0.15,"4":0.05},"confidence":0.20637609206280816},"true_positive":{"type":"noul","noul":0.85},"urgency":{"type":"score","score":2.1,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.1,"2":0.7,"3":0.2},"confidence":0.42161017527648026}},"usage":{"input_tokens":3042,"output_tokens":103}},"usage":{"input_tokens":3042,"output_tokens":103},"cost_usd":0.0031650499999999995,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.55,"true":0.45}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.116667,"contain":0.05,"investigate":0.533333,"monitor":0.3}},"severity":{"type":"score","label":"1","probabilities":{"0":0.116667,"1":0.5,"2":0.35,"3":0.033333,"4":0}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.466667,"true":0.533333}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.083333,"1":0.466667,"2":0.4,"3":0.05}}}}}
{"index":80,"item_id":"security_incidents_000017","ok":true,"status":200,"latency_ms":538.4288330000127,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"an account granted itself or received elevated permissions","evidence":"The unprivileged employee account executed a command to grant itself elevated permissions from an unrecognized source. This activity took place outside of a scheduled change window, only 3 days after the most recent password rotation.","rule":"privilege_escalation"},"context":{"asset_criticality":"low","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":3,"distinct_countries_30d":4,"logins_30d":1610,"prior_alerts_90d":0},"principal":{"mfa_enrolled":true,"name":"adm-analytics-902","privileges":["repo:read"],"type":"employee"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0,"contain":0.05,"investigate":0.85,"monitor":0.1},"confidence":0.626207660087713},"severity":{"type":"score","score":2.5000000000000004,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0.05,"2":0.45,"3":0.45,"4":0.05},"confidence":0.36733803392798736},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":2732,"output_tokens":103}},"usage":{"input_tokens":2732,"output_tokens":103},"cost_usd":0.00285815,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.366667,"true":0.633333}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.06,"contain":0.09,"investigate":0.666667,"monitor":0.183333}},"severity":{"type":"score","label":"2","probabilities":{"0":0.066667,"1":0.366667,"2":0.45,"3":0.11,"4":0.006667}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.22,"true":0.78}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.05,"1":0.283333,"2":0.483333,"3":0.183333}}}}}
{"index":81,"item_id":"security_incidents_000026","ok":true,"status":200,"latency_ms":463.74983300000895,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a session token was presented from a second address","evidence":"A session token previously authenticated to the admin principal was observed originating from a second address on the corporate allowlist. This activity occurred outside of any scheduled change windows using an identity whose credentials have not been rotated for 30 days.","rule":"token_reuse"},"context":{"asset_criticality":"high","change_window_active":false,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":30,"distinct_countries_30d":3,"logins_30d":1511,"prior_alerts_90d":0},"principal":{"mfa_enrolled":true,"name":"adm-deploy-283","privileges":["repo:read"],"type":"admin"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0.1,"investigate":0.75,"monitor":0.1},"confidence":0.4041199259095133},"severity":{"type":"score","score":3.0000000000000004,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0.1,"3":0.8,"4":0.1},"confidence":0.6029471813027503},"true_positive":{"type":"noul","noul":0.85},"urgency":{"type":"score","score":2.55,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.35,"3":0.6},"confidence":0.40581181413274636}},"usage":{"input_tokens":2767,"output_tokens":101}},"usage":{"input_tokens":2767,"output_tokens":101},"cost_usd":0.0028898199999999995,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.583333,"true":0.416667}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.083333,"contain":0.083333,"investigate":0.533333,"monitor":0.3}},"severity":{"type":"score","label":"2","probabilities":{"0":0.033333,"1":0.116667,"2":0.433333,"3":0.333333,"4":0.083333}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.5,"true":0.5}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.05,"1":0.183333,"2":0.483333,"3":0.283333}}}}}
{"index":82,"item_id":"security_incidents_000028","ok":true,"status":200,"latency_ms":518.9449580000364,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"an account granted itself or received elevated permissions","evidence":"At 2026-09-15 03:42 UTC, the employee account \"jdoe\" executed a net localgroup command on host 10.2.5.12, adding itself to the local Administrators group. The initiating connection originated from IP 203.0.113.45, which is not listed in the asset allowlist. Credential metadata shows the password for this account was last rotated 180 days prior.","rule":"privilege_escalation"},"context":{"asset_criticality":"crown_jewel","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":180,"distinct_countries_30d":3,"logins_30d":1394,"prior_alerts_90d":25},"principal":{"mfa_enrolled":true,"name":"ci-support-509","privileges":["deploy:production","secrets:read"],"type":"employee"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":1},"disposition":{"type":"choice","choice":"contain","probabilities":{"close_benign":0,"contain":0.85,"investigate":0.15,"monitor":0},"confidence":0.6950798476417998},"severity":{"type":"score","score":4,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0,"3":0,"4":1},"confidence":1},"true_positive":{"type":"noul","noul":0.98},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":3117,"output_tokens":98}},"usage":{"input_tokens":3117,"output_tokens":98},"cost_usd":0.00323185,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.233333,"true":0.766667}},"disposition":{"type":"choice","label":"contain","probabilities":{"close_benign":0,"contain":0.7,"investigate":0.233333,"monitor":0.066667}},"severity":{"type":"score","label":"4","probabilities":{"0":0.003333,"1":0.013333,"2":0.066667,"3":0.25,"4":0.666667}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.116667,"true":0.883333}},"urgency":{"type":"score","label":"3","probabilities":{"0":0.006667,"1":0.043333,"2":0.166667,"3":0.783333}}}}}
{"index":83,"item_id":"security_incidents_000029","ok":true,"status":200,"latency_ms":652.4239580000285,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"many failed authentications followed by a success","evidence":"Source IP 198.51.100.22, which is on the allowed list, generated 27 failed RDP login attempts for contractor account \"acont\" between 2026-09-14 22:10 and 22:18 UTC, followed by a successful authentication at 22:20 UTC. The account is privileged and has MFA disabled. Credential records indicate the password was last changed 365 days ago.","rule":"brute_force"},"context":{"asset_criticality":"high","change_window_active":false,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":365,"distinct_countries_30d":4,"logins_30d":239,"prior_alerts_90d":0},"principal":{"mfa_enrolled":false,"name":"adm-support-623","privileges":["deploy:production","secrets:read"],"type":"contractor"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0,"contain":0.05,"investigate":0.85,"monitor":0.1},"confidence":0.626207660087713},"severity":{"type":"score","score":3.1,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0,"3":0.9,"4":0.1},"confidence":0.7980145920013805},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":3097,"output_tokens":99}},"usage":{"input_tokens":3097,"output_tokens":99},"cost_usd":0.00321354,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.266667,"true":0.733333}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.083333,"contain":0.25,"investigate":0.366667,"monitor":0.3}},"severity":{"type":"score","label":"3","probabilities":{"0":0.016667,"1":0.066667,"2":0.25,"3":0.5,"4":0.166667}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.373333,"true":0.626667}},"urgency":{"type":"score","label":"3","probabilities":{"0":0.05,"1":0.15,"2":0.383333,"3":0.416667}}}}}
{"index":84,"item_id":"security_incidents_000030","ok":true,"status":200,"latency_ms":598.5658330000006,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"an account granted itself or received elevated permissions","evidence":"On 2026-09-14 22:07 UTC, contractor account \"csmith\" used PowerShell on DC01 (host 10.1.8.4) to add itself to the \"Domain Admins\" group. The action originated from an unrecognized source IP 172.16.254.9. MFA was active for this account, and its credentials were last rotated 90 days earlier.","rule":"privilege_escalation"},"context":{"asset_criticality":"medium","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":90,"distinct_countries_30d":3,"logins_30d":1946,"prior_alerts_90d":1},"principal":{"mfa_enrolled":true,"name":"ci-infra-171","privileges":["deploy:production","secrets:read"],"type":"contractor"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"contain","probabilities":{"close_benign":0,"contain":0.7,"investigate":0.25,"monitor":0.05},"confidence":0.4618511871374006},"severity":{"type":"score","score":3.1,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0,"3":0.9,"4":0.1},"confidence":0.7980145920013805},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":3082,"output_tokens":99}},"usage":{"input_tokens":3082,"output_tokens":99},"cost_usd":0.0031986899999999997,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.406667,"true":0.593333}},"disposition":{"type":"choice","label":"contain","probabilities":{"close_benign":0.003333,"contain":0.56,"investigate":0.183333,"monitor":0.253333}},"severity":{"type":"score","label":"4","probabilities":{"0":0,"1":0.033333,"2":0.233333,"3":0.233333,"4":0.5}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.253333,"true":0.746667}},"urgency":{"type":"score","label":"3","probabilities":{"0":0,"1":0.083333,"2":0.3,"3":0.616667}}}}}
{"index":85,"item_id":"security_incidents_000033","ok":true,"status":200,"latency_ms":675.8759999999893,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a large transfer to an external destination","evidence":"On 2026‑09‑14 at 22:03:08 UTC an employee workstation (hostname EMP‑LAPTOP‑07) uploaded a 4.2 GB file to external IP 185.199.108.133 via HTTPS. The transfer originated from an unrecognised network segment, the user’s MFA was active, and the credentials used were last refreshed 90 days ago.","rule":"data_egress"},"context":{"asset_criticality":"low","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":90,"distinct_countries_30d":2,"logins_30d":410,"prior_alerts_90d":0},"principal":{"mfa_enrolled":true,"name":"ci-billing-925","privileges":["repo:read"],"type":"employee"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.15},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0.1,"investigate":0.8,"monitor":0.05},"confidence":0.4890359525563188},"severity":{"type":"score","score":2.2,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0.05,"2":0.7,"3":0.25,"4":0},"confidence":0.5364638430901063},"true_positive":{"type":"noul","noul":0.85},"urgency":{"type":"score","score":2.05,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.85,"3":0.1},"confidence":0.626207660087713}},"usage":{"input_tokens":3062,"output_tokens":103}},"usage":{"input_tokens":3062,"output_tokens":103},"cost_usd":0.00318485,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.65,"true":0.35}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.083333,"contain":0.066667,"investigate":0.566667,"monitor":0.283333}},"severity":{"type":"score","label":"2","probabilities":{"0":0.133333,"1":0.366667,"2":0.366667,"3":0.133333,"4":0}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.45,"true":0.55}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.1,"1":0.4,"2":0.383333,"3":0.116667}}}}}
{"index":86,"item_id":"security_incidents_000036","ok":true,"status":200,"latency_ms":699.5384579999954,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a long-unused account became active","evidence":"The CI runner account \"ci-runner-42\" logged in from IP 203.0.113.45 at 2026-09-15T02:14:08Z, marking its first activity in the past 180 days. MFA was disabled for this account and its credentials were last rotated on 2026-08-16. No scheduled change window was defined and the source host is not recognized.","rule":"dormant_account_use"},"context":{"asset_criticality":"high","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":30,"distinct_countries_30d":2,"logins_30d":1542,"prior_alerts_90d":0},"principal":{"mfa_enrolled":false,"name":"adm-infra-365","privileges":["repo:read"],"type":"ci_runner"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.020000000000000004,"contain":0.18000000000000002,"investigate":0.7200000000000001,"monitor":0.08000000000000002},"confidence":0.4045381557616782},"severity":{"type":"score","score":3.0000000000000004,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0.1,"3":0.8,"4":0.1},"confidence":0.6029471813027503},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":2.6499999999999995,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.25,"3":0.7},"confidence":0.4618511871374005}},"usage":{"input_tokens":3067,"output_tokens":103}},"usage":{"input_tokens":3067,"output_tokens":103},"cost_usd":0.0031897999999999996,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.416667,"true":0.583333}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.066667,"contain":0.133333,"investigate":0.583333,"monitor":0.216667}},"severity":{"type":"score","label":"3","probabilities":{"0":0.02,"1":0.1,"2":0.366667,"3":0.416667,"4":0.096667}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.4,"true":0.6}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.033333,"1":0.183333,"2":0.45,"3":0.333333}}}}}
{"index":87,"item_id":"security_incidents_000038","ok":true,"status":200,"latency_ms":466.45637500000885,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a large transfer to an external destination","evidence":"Employee \"jdoe\" transferred approximately 4.8 GB of data to external IP 198.51.100.22 via SMB from workstation 10.2.5.12 at 2026-09-15T22:45:33Z. MFA was active on the account, which was last updated on 2026-06-17, and no change window was scheduled. The destination host is not listed in the authorized inventory.","rule":"data_egress"},"context":{"asset_criticality":"high","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":90,"distinct_countries_30d":1,"logins_30d":1199,"prior_alerts_90d":0},"principal":{"mfa_enrolled":true,"name":"adm-infra-888","privileges":["repo:read"],"type":"employee"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.05},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0,"contain":0.05,"investigate":0.85,"monitor":0.1},"confidence":0.626207660087713},"severity":{"type":"score","score":3.0000000000000004,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0.1,"3":0.8,"4":0.1},"confidence":0.6029471813027503},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":2.6499999999999995,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.25,"3":0.7},"confidence":0.4618511871374005}},"usage":{"input_tokens":3107,"output_tokens":101}},"usage":{"input_tokens":3107,"output_tokens":101},"cost_usd":0.0032264200000000002,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.523333,"true":0.476667}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.023333,"contain":0.266667,"investigate":0.6,"monitor":0.11}},"severity":{"type":"score","label":"3","probabilities":{"0":0,"1":0.016667,"2":0.216667,"3":0.616667,"4":0.15}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.206667,"true":0.793333}},"urgency":{"type":"score","label":"3","probabilities":{"0":0,"1":0.083333,"2":0.266667,"3":0.65}}}}}
{"index":88,"item_id":"security_incidents_000039","ok":true,"status":200,"latency_ms":856.0311250000377,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a security group was opened to the public internet","evidence":"Admin account \"admin01\" added an inbound rule allowing 0.0.0.0/0 to security group SG-9876 at 2026-09-16T04:12:47Z, effectively exposing the group to the public internet. The privileged account had MFA disabled and its credentials were last changed on 2025-08-20. The modification originated from an unrecognized source and occurred outside any approved change window.","rule":"config_drift"},"context":{"asset_criticality":"medium","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":412,"distinct_countries_30d":4,"logins_30d":561,"prior_alerts_90d":8},"principal":{"mfa_enrolled":false,"name":"usr-infra-324","privileges":["deploy:production","secrets:read"],"type":"admin"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"contain","probabilities":{"close_benign":0,"contain":0.85,"investigate":0.1,"monitor":0.05},"confidence":0.626207660087713},"severity":{"type":"score","score":3.05,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0.05,"3":0.85,"4":0.1},"confidence":0.6780328032247529},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":3092,"output_tokens":101}},"usage":{"input_tokens":3092,"output_tokens":101},"cost_usd":0.0032115699999999995,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.266667,"true":0.733333}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.02,"contain":0.316667,"investigate":0.5,"monitor":0.163333}},"severity":{"type":"score","label":"3","probabilities":{"0":0.003333,"1":0.046667,"2":0.316667,"3":0.55,"4":0.083333}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.15,"true":0.85}},"urgency":{"type":"score","label":"3","probabilities":{"0":0.023333,"1":0.093333,"2":0.283333,"3":0.6}}}}}
{"index":89,"item_id":"security_incidents_000042","ok":true,"status":200,"latency_ms":760.5016249999753,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"many failed authentications followed by a success","evidence":"From 2026-09-16 01:45:00 to 01:51:32 UTC, 27 failed RDP authentication attempts were logged for admin user \"jdoe\" from source IP 10.0.0.77. A successful login for the same user and IP was recorded at 01:52:03 UTC.","rule":"brute_force"},"context":{"asset_criticality":"medium","change_window_active":false,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":3,"distinct_countries_30d":1,"logins_30d":1721,"prior_alerts_90d":1},"principal":{"mfa_enrolled":true,"name":"svc-billing-304","privileges":["deploy:production","secrets:read"],"type":"admin"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0.1,"investigate":0.75,"monitor":0.1},"confidence":0.4041199259095133},"severity":{"type":"score","score":3.05,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0.05,"3":0.85,"4":0.1},"confidence":0.6780328032247529},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":2.6499999999999995,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.25,"3":0.7},"confidence":0.4618511871374005}},"usage":{"input_tokens":3002,"output_tokens":103}},"usage":{"input_tokens":3002,"output_tokens":103},"cost_usd":0.0031254499999999997,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.45,"true":0.55}},"disposition":{"type":"choice","label":"monitor","probabilities":{"close_benign":0.033333,"contain":0.066667,"investigate":0.433333,"monitor":0.466667}},"severity":{"type":"score","label":"3","probabilities":{"0":0.006667,"1":0.06,"2":0.4,"3":0.45,"4":0.083333}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.5,"true":0.5}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.02,"1":0.18,"2":0.416667,"3":0.383333}}}}}
{"index":90,"item_id":"security_incidents_000047","ok":true,"status":200,"latency_ms":532.8427500000107,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a large transfer to an external destination","evidence":"The CI runner \"runner_45\" on host \"ci-build-03\" transmitted a 8.7 GB data payload to external destination 185.53.177.10 at 2026-09-15T14:20:33Z. The destination IP is on the approved allowlist, the runner account is unprivileged with MFA disabled, and its credentials were refreshed 90 days prior.","rule":"data_egress"},"context":{"asset_criticality":"medium","change_window_active":false,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":90,"distinct_countries_30d":4,"logins_30d":1371,"prior_alerts_90d":8},"principal":{"mfa_enrolled":false,"name":"adm-support-724","privileges":["repo:read"],"type":"ci_runner"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.05},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0.05,"investigate":0.8,"monitor":0.1},"confidence":0.4890359525563188},"severity":{"type":"score","score":2.2,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0.05,"2":0.75,"3":0.15,"4":0.05},"confidence":0.5029924588906007},"true_positive":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.9,"3":0.05},"confidence":0.7155022032053594}},"usage":{"input_tokens":3052,"output_tokens":105}},"usage":{"input_tokens":3052,"output_tokens":105},"cost_usd":0.00317793,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.65,"true":0.35}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.116667,"contain":0.04,"investigate":0.426667,"monitor":0.416667}},"severity":{"type":"score","label":"2","probabilities":{"0":0.05,"1":0.233333,"2":0.466667,"3":0.2,"4":0.05}},"true_positive":{"type":"noul","label":"false","probabilities":{"false":0.516667,"true":0.483333}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.05,"1":0.25,"2":0.483333,"3":0.216667}}}}}
{"index":91,"item_id":"security_incidents_000049","ok":true,"status":200,"latency_ms":583.7954170000157,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a long-unused account became active","evidence":"An unprivileged CI runner account initiated a session from an unrecognized IP address 203.0.113.12 at 14:22 UTC. This account has been dormant for 120 days and, although credentials were rotated 14 days ago, no maintenance window is active for this principal.","rule":"dormant_account_use"},"context":{"asset_criticality":"medium","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":14,"distinct_countries_30d":2,"logins_30d":1419,"prior_alerts_90d":3},"principal":{"mfa_enrolled":true,"name":"ci-billing-514","privileges":["repo:read"],"type":"ci_runner"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0.1,"investigate":0.8,"monitor":0.05},"confidence":0.4890359525563188},"severity":{"type":"score","score":2.2,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0.05,"2":0.7,"3":0.25,"4":0},"confidence":0.5364638430901063},"true_positive":{"type":"noul","noul":0.85},"urgency":{"type":"score","score":2.1500000000000004,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.75,"3":0.2},"confidence":0.5041199259095133}},"usage":{"input_tokens":2877,"output_tokens":103}},"usage":{"input_tokens":2877,"output_tokens":103},"cost_usd":0.0030017,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.583333,"true":0.416667}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.056667,"contain":0.06,"investigate":0.533333,"monitor":0.35}},"severity":{"type":"score","label":"1","probabilities":{"0":0.15,"1":0.433333,"2":0.333333,"3":0.08,"4":0.003333}},"true_positive":{"type":"noul","label":"false","probabilities":{"false":0.55,"true":0.45}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.05,"1":0.366667,"2":0.45,"3":0.133333}}}}}
{"index":92,"item_id":"security_incidents_000060","ok":true,"status":200,"latency_ms":536.9252500000293,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a long-unused account became active","evidence":"At 2026-09-15 02:13 UTC the contractor account \"jdoe\" logged into the corporate VPN from the allow‑listed IP 203.0.113.45 after 712 days of inactivity. The account has MFA enabled and its password was last changed 700 days ago. The login occurred during an authorized change window.","rule":"dormant_account_use"},"context":{"asset_criticality":"medium","change_window_active":true,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":700,"distinct_countries_30d":1,"logins_30d":1560,"prior_alerts_90d":0},"principal":{"mfa_enrolled":true,"name":"ci-infra-933","privileges":["repo:read"],"type":"contractor"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.05},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0,"investigate":0.85,"monitor":0.1},"confidence":0.626207660087713},"severity":{"type":"score","score":2.05,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0.05,"2":0.85,"3":0.1,"4":0},"confidence":0.6780328032247529},"true_positive":{"type":"noul","noul":0.05},"urgency":{"type":"score","score":1.2999999999999998,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.7,"2":0.3,"3":0},"confidence":0.5593545503846536}},"usage":{"input_tokens":2997,"output_tokens":101}},"usage":{"input_tokens":2997,"output_tokens":101},"cost_usd":0.0031175200000000004,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.866667,"true":0.133333}},"disposition":{"type":"choice","label":"monitor","probabilities":{"close_benign":0.35,"contain":0.033333,"investigate":0.166667,"monitor":0.45}},"severity":{"type":"score","label":"1","probabilities":{"0":0.083333,"1":0.416667,"2":0.4,"3":0.1,"4":0}},"true_positive":{"type":"noul","label":"false","probabilities":{"false":0.816667,"true":0.183333}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.15,"1":0.616667,"2":0.2,"3":0.033333}}}}}
{"index":93,"item_id":"security_incidents_000065","ok":true,"status":200,"latency_ms":546.8964580000029,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a session token was presented from a second address","evidence":"An unprivileged contractor account presented a session token from a second, unrecognized IP address while no change window was active. System logs indicate the MFA-protected account has not undergone a credential rotation in 700 days.","rule":"token_reuse"},"context":{"asset_criticality":"medium","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":700,"distinct_countries_30d":3,"logins_30d":994,"prior_alerts_90d":25},"principal":{"mfa_enrolled":true,"name":"usr-infra-651","privileges":["repo:read"],"type":"contractor"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.02,"contain":0.05,"investigate":0.88,"monitor":0.05},"confidence":0.6463182220574165},"severity":{"type":"score","score":2.2,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0.05,"2":0.7,"3":0.25,"4":0},"confidence":0.5364638430901063},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":2.6499999999999995,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.25,"3":0.7},"confidence":0.4618511871374005}},"usage":{"input_tokens":2772,"output_tokens":105}},"usage":{"input_tokens":2772,"output_tokens":105},"cost_usd":0.00290073,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.433333,"true":0.566667}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.05,"contain":0.1,"investigate":0.65,"monitor":0.2}},"severity":{"type":"score","label":"2","probabilities":{"0":0.066667,"1":0.316667,"2":0.55,"3":0.066667,"4":0}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.35,"true":0.65}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.033333,"1":0.266667,"2":0.516667,"3":0.183333}}}}}
{"index":94,"item_id":"security_incidents_000069","ok":true,"status":200,"latency_ms":467.38704200001666,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"an endpoint agent matched a known signature","evidence":"On 2026-09-16 08:27:53 UTC the CI runner \"gitlab-runner-12\" on host build-01 triggered an endpoint‑agent alert for file \"C:\\temp\\malicious.exe\" matching the known signature \"Trojan:Win32/Emotet.B\". The process \"malicious.exe\" was executed under the unprivileged runner account with MFA enabled; the runner's credentials were last rotated three days prior.","rule":"malware_signature"},"context":{"asset_criticality":"crown_jewel","change_window_active":false,"source_on_allowlist":false},"history":{"credential_rotation_days_ago":3,"distinct_countries_30d":3,"logins_30d":1404,"prior_alerts_90d":8},"principal":{"mfa_enrolled":true,"name":"svc-billing-746","privileges":["repo:read"],"type":"ci_runner"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.05},"disposition":{"type":"choice","choice":"contain","probabilities":{"close_benign":0,"contain":0.85,"investigate":0.1,"monitor":0.05},"confidence":0.626207660087713},"severity":{"type":"score","score":4,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0,"3":0,"4":1},"confidence":1},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":3,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0,"3":1},"confidence":1}},"usage":{"input_tokens":3112,"output_tokens":99}},"usage":{"input_tokens":3112,"output_tokens":99},"cost_usd":0.0032283900000000003,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.433333,"true":0.566667}},"disposition":{"type":"choice","label":"contain","probabilities":{"close_benign":0.006667,"contain":0.666667,"investigate":0.266667,"monitor":0.06}},"severity":{"type":"score","label":"4","probabilities":{"0":0.003333,"1":0.03,"2":0.116667,"3":0.4,"4":0.45}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.083333,"true":0.916667}},"urgency":{"type":"score","label":"3","probabilities":{"0":0.003333,"1":0.063333,"2":0.2,"3":0.733333}}}}}
{"index":95,"item_id":"security_incidents_000072","ok":true,"status":200,"latency_ms":643.0782079999917,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"a first-ever sign-in from an unfamiliar country","evidence":"User jdoe (employee, unprivileged) successfully signed in from IP 203.0.113.45 (Nigeria) at 2026-09-16 02:15 UTC. This is the first recorded login for this account from that country, and the account's MFA token was validated.","rule":"new_country_login"},"context":{"asset_criticality":"crown_jewel","change_window_active":false,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":180,"distinct_countries_30d":3,"logins_30d":1938,"prior_alerts_90d":3},"principal":{"mfa_enrolled":true,"name":"usr-deploy-552","privileges":["repo:read"],"type":"employee"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.15},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0.05,"investigate":0.8,"monitor":0.1},"confidence":0.4890359525563188},"severity":{"type":"score","score":4,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0,"2":0,"3":0,"4":1},"confidence":1},"true_positive":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2.05,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.85,"3":0.1},"confidence":0.626207660087713}},"usage":{"input_tokens":2932,"output_tokens":101}},"usage":{"input_tokens":2932,"output_tokens":101},"cost_usd":0.00305317,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.75,"true":0.25}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.133333,"contain":0.066667,"investigate":0.466667,"monitor":0.333333}},"severity":{"type":"score","label":"3","probabilities":{"0":0.26,"1":0.04,"2":0.183333,"3":0.333333,"4":0.183333}},"true_positive":{"type":"noul","label":"false","probabilities":{"false":0.683333,"true":0.316667}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.276667,"1":0.131667,"2":0.325,"3":0.266667}}}}}
{"index":96,"item_id":"security_incidents_000077","ok":true,"status":200,"latency_ms":654.8883749999804,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"an unusual volume of files read in a short window","evidence":"A shared mailbox account performed an unusually high volume of file reads within a single session. While the source address is on the organization's allowlist and MFA is enabled, the account credentials were last rotated 90 days ago.","rule":"mass_download"},"context":{"asset_criticality":"low","change_window_active":false,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":90,"distinct_countries_30d":4,"logins_30d":187,"prior_alerts_90d":3},"principal":{"mfa_enrolled":true,"name":"adm-support-474","privileges":["repo:read"],"type":"shared_mailbox"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.85},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0.05,"investigate":0.8,"monitor":0.1},"confidence":0.4890359525563188},"severity":{"type":"score","score":1.85,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0.05,"1":0.25,"2":0.55,"3":0.1,"4":0.05},"confidence":0.2511573959832911},"true_positive":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2.1,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.1,"2":0.7,"3":0.2},"confidence":0.42161017527648026}},"usage":{"input_tokens":2767,"output_tokens":103}},"usage":{"input_tokens":2767,"output_tokens":103},"cost_usd":0.0028927999999999996,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.7,"true":0.3}},"disposition":{"type":"choice","label":"monitor","probabilities":{"close_benign":0.2,"contain":0.05,"investigate":0.366667,"monitor":0.383333}},"severity":{"type":"score","label":"1","probabilities":{"0":0.2,"1":0.483333,"2":0.266667,"3":0.04,"4":0.01}},"true_positive":{"type":"noul","label":"false","probabilities":{"false":0.616667,"true":0.383333}},"urgency":{"type":"score","label":"1","probabilities":{"0":0.15,"1":0.45,"2":0.333333,"3":0.066667}}}}}
{"index":97,"item_id":"security_incidents_000084","ok":true,"status":200,"latency_ms":891.9805829999968,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"audit logging was turned off on a host","evidence":"Audit logging was disabled on host workstation-v04 by an unprivileged employee account using MFA-authenticated credentials rotated 14 days ago. The request originated from allowlisted IP address 10.0.4.15 at 14:22 UTC. No scheduled change window was active for this host during the event.","rule":"disabled_logging"},"context":{"asset_criticality":"medium","change_window_active":false,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":14,"distinct_countries_30d":3,"logins_30d":1596,"prior_alerts_90d":0},"principal":{"mfa_enrolled":true,"name":"svc-infra-559","privileges":["repo:read"],"type":"employee"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.05},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0.1,"investigate":0.8,"monitor":0.05},"confidence":0.4890359525563188},"severity":{"type":"score","score":2.2,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0.05,"2":0.75,"3":0.15,"4":0.05},"confidence":0.5029924588906007},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":2,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.05,"2":0.9,"3":0.05},"confidence":0.7155022032053594}},"usage":{"input_tokens":2872,"output_tokens":105}},"usage":{"input_tokens":2872,"output_tokens":105},"cost_usd":0.00299973,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.4,"true":0.6}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.066667,"contain":0.083333,"investigate":0.65,"monitor":0.2}},"severity":{"type":"score","label":"2","probabilities":{"0":0.02,"1":0.1,"2":0.483333,"3":0.35,"4":0.046667}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.316667,"true":0.683333}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.033333,"1":0.233333,"2":0.45,"3":0.283333}}}}}
{"index":98,"item_id":"security_incidents_000088","ok":true,"status":200,"latency_ms":527.0944160000072,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"an unrecognised binary executed on a server","evidence":"At 2026-09-15 02:34:12 UTC a process named \"XyZ1234\" (SHA256=9f8b3c7d…) was launched on host srv-db01.example.com by the admin account \"admin_jdoe\" with MFA enabled. The binary was executed from \"/tmp/unknown.bin\", a file not present in the approved software inventory, and no change window was active; the account's credentials were last rotated 700 days ago.","rule":"suspicious_process"},"context":{"asset_criticality":"medium","change_window_active":false,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":700,"distinct_countries_30d":1,"logins_30d":177,"prior_alerts_90d":25},"principal":{"mfa_enrolled":true,"name":"svc-deploy-951","privileges":["repo:read"],"type":"admin"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.95},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0,"contain":0.05,"investigate":0.85,"monitor":0.1},"confidence":0.626207660087713},"severity":{"type":"score","score":2.6500000000000004,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0.05000000000000001,"2":0.35000000000000003,"3":0.5000000000000001,"4":0.10000000000000002},"confidence":0.32022450299000826},"true_positive":{"type":"noul","noul":0.95},"urgency":{"type":"score","score":2.9000000000000004,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0,"2":0.1,"3":0.9},"confidence":0.7655022032053594}},"usage":{"input_tokens":3162,"output_tokens":101}},"usage":{"input_tokens":3162,"output_tokens":101},"cost_usd":0.00328087,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"true","probabilities":{"false":0.433333,"true":0.566667}},"disposition":{"type":"choice","label":"investigate","probabilities":{"close_benign":0.05,"contain":0.166667,"investigate":0.616667,"monitor":0.166667}},"severity":{"type":"score","label":"3","probabilities":{"0":0.016667,"1":0.083333,"2":0.35,"3":0.45,"4":0.1}},"true_positive":{"type":"noul","label":"true","probabilities":{"false":0.233333,"true":0.766667}},"urgency":{"type":"score","label":"3","probabilities":{"0":0.016667,"1":0.116667,"2":0.383333,"3":0.483333}}}}}
{"index":99,"item_id":"security_incidents_000095","ok":true,"status":200,"latency_ms":468.2719999999972,"request":{"url":"http://127.0.0.1:52309/v1/systemone","body":{"state":{"alert":{"description":"an unusual volume of files read in a short window","evidence":"From 2026-09-15 01:00 to 01:05 UTC the service account svc-data@corp.com read 4,832 files on the share \\\\fileserver\\prod\\, a volume far above the baseline. The activity was performed by rsync.exe while MFA was disabled for this account. A change window was active, the source IP 198.51.100.22 is on the allowlist, and the account’s password was last rotated 30 days ago.","rule":"mass_download"},"context":{"asset_criticality":"medium","change_window_active":true,"source_on_allowlist":true},"history":{"credential_rotation_days_ago":30,"distinct_countries_30d":1,"logins_30d":248,"prior_alerts_90d":8},"principal":{"mfa_enrolled":false,"name":"ci-analytics-435","privileges":["deploy:production","secrets:read"],"type":"service_account"}},"questions":{"credential_compromise":{"instructions":"The evidence indicates a credential or account has been compromised.","type":"noul"},"disposition":{"criteria":{"close_benign":"Expected, explainable activity; close without analyst time.","contain":"Contain the host or account immediately; do not wait for triage.","investigate":"Warrants an analyst opening an investigation.","monitor":"Not clearly malicious, but worth watching for recurrence."},"instructions":"How should this security alert be dispositioned?","type":"choice"},"severity":{"criteria":["Negligible: no access to anything sensitive.","Low: limited access, easily reversed.","Moderate: access to internal systems or non-public data.","High: access to production, secrets or customer data.","Critical: active compromise of crown-jewel systems."],"instructions":"How severe is the potential impact if this alert is real?","type":"score"},"true_positive":{"criteria":{"false":"Benign activity, a misconfiguration, or a known false positive.","true":"The underlying behaviour is malicious or unauthorised."},"instructions":"This alert reflects genuinely malicious or unauthorised activity.","type":"noul"},"urgency":{"criteria":["No time pressure; can wait indefinitely.","Routine; handle within the normal queue.","Elevated; should be handled within the same week.","Critical; requires action within the same day."],"instructions":"How quickly must a responder act on this alert?","type":"score"}},"model":"qwen-3.8-27b"}},"response":{"model":"qwen-3.8-27b","answers":{"credential_compromise":{"type":"noul","noul":0.15},"disposition":{"type":"choice","choice":"investigate","probabilities":{"close_benign":0.05,"contain":0,"investigate":0.85,"monitor":0.1},"confidence":0.626207660087713},"severity":{"type":"score","score":2.6000000000000005,"legend":{"0":"Negligible: no access to anything sensitive.","1":"Low: limited access, easily reversed.","2":"Moderate: access to internal systems or non-public data.","3":"High: access to production, secrets or customer data.","4":"Critical: active compromise of crown-jewel systems."},"probabilities":{"0":0,"1":0.05,"2":0.35,"3":0.55,"4":0.05},"confidence":0.38126142446871036},"true_positive":{"type":"noul","noul":0.15},"urgency":{"type":"score","score":2.1,"legend":{"0":"No time pressure; can wait indefinitely.","1":"Routine; handle within the normal queue.","2":"Elevated; should be handled within the same week.","3":"Critical; requires action within the same day."},"probabilities":{"0":0,"1":0.1,"2":0.7,"3":0.2},"confidence":0.42161017527648026}},"usage":{"input_tokens":3172,"output_tokens":103}},"usage":{"input_tokens":3172,"output_tokens":103},"cost_usd":0.0032937499999999994,"model":"qwen-3.8-27b","expected":{"workflow":"security_incidents","gold":{"credential_compromise":{"type":"noul","label":"false","probabilities":{"false":0.83,"true":0.17}},"disposition":{"type":"choice","label":"monitor","probabilities":{"close_benign":0.19,"contain":0.03,"investigate":0.36,"monitor":0.42}},"severity":{"type":"score","label":"3","probabilities":{"0":0.02,"1":0.063333,"2":0.31,"3":0.52,"4":0.086667}},"true_positive":{"type":"noul","label":"false","probabilities":{"false":0.723333,"true":0.276667}},"urgency":{"type":"score","label":"2","probabilities":{"0":0.04,"1":0.283333,"2":0.426667,"3":0.25}}}}}